Redi-Letters Express common sense
business practices and policies
Thank you in advance for choosing Redi-Letters Express for your signage needs.
- Artwork needs to be provided in standard formats. We prefer PDF files. Non-standard files may cause delays or additional costs at $75/hour. Redi-Letters Express will always communicate with the client to avoid unnecessary charges.
- All orders must be confirmed, and deposit of 50% paid by the customer before production will be scheduled. We will call before shipping to inform you of delivery, and the remaining 50% is due before shipping.
- Unpainted orders ship within 2 business days from order confirmation date.
- Painted orders ship within 5 business days from order confirmation date.
- Inkjet imaging orders ship within 3 business days from order confirmation.
- Redi-Letters offers vector cutting for images, which you can apply to our channel letter faces. Redi-Letters will apply the inkjet images for an additional price, just ask for a quote at time of order.
- All custom paint/color matching or custom 2 tones/fades or multiple colors on letters of logos will ship within 5 business days.
- Redi-Letters will communicate with the sign wholesaler on large orders for single or multiple shipments to meet the customers’ needs
- All orders will be produced as per the order confirmation; So please be sure all information is correct on order confirmations. Any errors by the customer will likely result in additional charges to correct. Any errors by Redi-Letters, will be corrected free of charge, shipped UPS 2 day, and 10% discount applied to your next order.
- All order are prepaid, with at least 50% deposit at time of order, balance due before shipping or COD(Cash On Delivery). No terms, no exceptions.
- Upon shipment, Redi-Letters will email a tracking number.
- Redi-Letters is always gladly discuss any questions or concerns.
- Redi-Letters gives a lifetime guarantee on all its products.
Ultimately, these common sense business policies are designed to protect both you, the customer, our employees, and Redi-Letters Express management. The experts at Redi-Letters Express will always strive to solve your problems with the most cost effective solution. We appreciate your business!